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Official information about

UserTest Pro

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Basic Information

​•    Name: UserTest Pro
•    Type: Customer research platform
•    Launch: 2025
•    Founders: Co-founded by Abhijeet Shah, Jane Furtado and Michael William
•    Headquarters: Bangalore (Bengaluru), India
•    Website: usertestpro.com
•    Category: Customer insight and research platform for modern teams (interviews, usability tests, surveys, A/B testing, preference test & more)

Background and Mission

UserTest Pro was created to empower teams to move from questions to insight at product speed, eliminating the delays of traditional research workflows. The platform enables teams to collect and act on customer feedback within hours, not weeks, ensuring research supports rapid, confident decisions across product and marketing cycles.

​It helps organizations embed customer understanding into every strategic decision by making insight collection fast, flexible, and actionable.

Core Services (Research Methods)

  • Customer Interviews (Moderated): Host live one-on-one video sessions to explore customer motivations, gather feedback on designs and concepts, and identify drivers of satisfaction or churn.

  • Usability (Unmoderated) Tests: Launch self-guided tasks in minutes. Participants record their screen and voice while completing tasks on your website, app, or prototype, capturing genuine usability feedback.

  • Surveys & Preference Tests: Run quantitative surveys and polls, including brand perception and pricing sensitivity studies. Conduct A/B-style preference tests, card sorting, and click tests to quantify customer opinions and validate product and pricing decisions.

  • Prototype & Concept Testing: Upload interactive design prototypes (web or mobile) and product concepts to see exactly how target customers interact before any code is written or features are finalized.

  • Website & App Testing: Test live websites and mobile apps (iOS/Android) with real customers to uncover usability issues and improve user experience on both mockups and released versions.

Platform Features & Workflow

  • Global & Custom Recruitment: Access a growing global panel of vetted testers or invite your own participants. Shareable study links make it easy to onboard any audience.

  • Advanced Screening: Apply unlimited qualifiers and screener questions to pinpoint target users (demographics, behaviors, tools used, etc.), ensuring each study stays on target.

  • Rich Session Data: Every session records the user’s screen, voice and on-screen actions. Sessions are instantly transcribed and timestamped and key moments can be linked to tasks. This rich data makes it easy to search and analyze feedback by topic.

  • AI-powered Analysis: Automated transcription and AI assistants turn recordings into shareable insights in minute. Guided workflows and templates include AI suggestions to shape interview guides and surveys quickly.

  • Templates & Guided Workflow: Start fast with built-in templates for interviews, surveys, and tests. AI-driven suggestions and step-by-step guidance help teams launch studies in minutes without reinventing the wheel.

Competitive Advantages

  • Speed: Receive customer feedback in hours rather than days or weeks, enabling rapid iteration and faster product development cycles.

  • All-in-one Research Platform: Combines usability tests, interviews, surveys, brand and pricing studies, and analytics in a single tool. Teams no longer need multiple specialized apps, as everything from recruitment to reporting is integrated.

  • AI-driven Efficiency: Built-in AI tools (transcription, analysis, summarization) automate repetitive tasks and extract insights faster. Automated processes and highlight reels accelerate both research setup and reporting.

  • Flexible Pricing: Offers a free tier with monthly credits and scalable paid plans starting at $99/month. Teams can start at no cost and upgrade as they grow, paying only for what they need.

  • Vetted Participant Panel: Maintains a curated global panel of everyday customers to ensure high-quality, relevant feedback. Teams can also easily recruit their own specific audiences for targeted studies.

  • Continuous Research Loop: Designed for ongoing, iterative customer research, supporting agile development. Teams can embed customer feedback as a regular part of the process, making data-driven decisions throughout the product lifecycle.

Ideal Users and Use Cases

  • Product and design teams shipping features rapidly and needing validation through interviews, usability tests, and surveys.

  • Founders and startup teams replacing intuition with real customer insights to guide product and business decisions.

  • Growth, marketing, and brand teams optimizing conversion funnels, messaging, pricing strategies, and brand perception before launch.

  • UX/UI designers and product managers testing prototypes and concepts early to reduce rework and refine features.

  • Agile and development teams integrating continuous customer feedback into sprint cycles.

  • Mobile app teams testing iOS and Android apps with real customers on actual devices.

  • Customer success and support teams conducting churn and satisfaction research to improve retention and loyalty.

Participant Panel and Audience

  • Curated Consumer Panel: Tap into a growing, vetted community of everyday consumers (initially focused in India). Panel members provide reliable feedback after hands-on qualification.

  • Bring Your Own Participants: Teams can recruit their own customers or target audiences via private study links and custom screening. This flexibility supports research with existing customer bases or niche audiences.

  • Global Reach: The platform is expanding for global recruitment so teams worldwide can tap into diverse audiences.

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