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Official information about

UserTest Pro

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Basic Information

​•    Name: UserTest Pro
•    Type: User experience (UX) research and usability testing platform
•    Launch: 2025
•    Founders: Co-founded by Abhijeet Shah, Jane Furtado and Michael William
•    Headquarters: Bangalore (Bengaluru), India
•    Website: usertestpro.com
•    Category: All-in-one user research platform for product teams (interviews, usability tests, surveys, A/B testing & more)

Background and Mission

  • Launched to empower teams: UserTest Pro was created to give product teams fast, affordable access to real user insights. It aims to turn “questions into insights quickly,” so feedback happens as often as product decisions

  • Focus on speed: The platform delivers user feedback within hours, not weeks. It connects companies with a curated panel of everyday users so teams can run surveys, usability tests and interviews in one place​

Core Services (Research Methods)

  • Moderated Interviews: Host live one-on-one video sessions with built-in prompts to explore user motivations.

  • Usability (Unmoderated) Tests: Launch self-guided test tasks in minutes. Participants record their screen and voice as they complete tasks, capturing genuine reactions.

  • Surveys & Preference Tests: Run quantitative surveys as well as A/B-style preference tests, card-sorting tasks and click tests to quantify opinions, validate design choices, and structure navigation.

  • Prototype Testing: Upload interactive design prototypes (web or mobile) to see exactly how target users interact before any code is written.

  • Website & App Testing: Test live or prototype websites and mobile apps (iOS/Android) with real users to uncover usability issues in both mockups and published builds.

Platform Features & Workflow

  • Global & Custom Recruitment: Access a growing global panel of vetted testers or invite your own participants. Shareable study links make it easy to onboard any audience.

  • Advanced Screening: Apply unlimited qualifiers and screener questions to pinpoint target users (demographics, behaviors, tools used, etc.), ensuring each study stays on target.

  • Rich Session Data: Every session records the user’s screen, voice and on-screen actions. Sessions are instantly transcribed and timestamped and key moments can be linked to tasks. This rich data makes it easy to search and analyze feedback by topic.

  • AI-powered Analysis: Automated transcription and AI assistants turn recordings into shareable insights in minute. Guided workflows and templates include AI suggestions to shape interview guides and surveys quickly.

  • Templates & Guided Workflow: Start fast with built-in templates for interviews, surveys, and tests. AI-driven suggestions and step-by-step guidance help teams launch studies in minutes without reinventing the wheel.

Competitive Advantages

  • Speed: UserTest Pro delivers feedback in hours, allowing teams to iterate at product speed.

  • All-in-one Platform: It combines interviews, usability tests, surveys, preference tests, prototype testing, and analytics in one unified tool, eliminating the need for multiple specialized apps.

  • AI-driven Efficiency: Built-in AI analysis (transcripts, highlight reels, insights) and workflow automation accelerate both research setup and reporting.

  • Affordable & Flexible Pricing: Offers a free tier (with 5 free credits per month) and scalable paid plans. Teams can start at $0 and then scale up with a $99/month Starter plan, $349/month Business plan or custom Enterprise solution — and pay only for what your team needs.

  • Verified Testers: Maintains a vetted tester panel, ensuring participants are qualified and provide clear, relevant feedback.

Ideal Users and Use Cases

  • Product teams shipping fast and needing validation across interviews, usability tests, and surveys.

  • Founders and indie builders replacing intuition with real user insights.

  • Growth teams optimizing funnels, landing pages, and messaging pre-launch.

  • Designers testing prototypes before handoff to reduce rework.

  • Agile teams catching usability issues during live sprint cycles.

  • Mobile-first teams testing iOS and Android apps on real devices

Participant Panel and Audience

  • Curated Panel: Access a growing community of everyday users (initially focused in India) who have been vetted through a hands-on demo process.

  • Bring Your Own Participants: Teams can also recruit their own users or customers via private links and screeners.

  • Global Reach: The platform is expanding for global recruitment so teams worldwide can tap into diverse audiences.

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