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Terms of Use - Tester

UserTest Pro Terms of Use for Testers

By applying to become a Tester with UserTest Pro, you agree to the following terms. If you do not agree, do not register or take tests.
 

1. Eligibility and Registration

  1. Minimum Age: You confirm you are at least 18 years old. If you are younger, do not register or take tests; UserTest Pro may disregard tests and deny payment for underage participants.

  2. One Account Only: You may maintain only one Tester account. Duplicate accounts will be removed along with any associated payments; repeated violations may lead to permanent ban.

  3. Registration Data: To register, you provide accurate, authentic, and complete personal information, including demographic details (age, gender, state, city, date of birth) and a valid UPI ID for payouts.

  4. Independent Contractor: You acknowledge that you are an independent contractor, not an employee, partner, or agent of UserTest Pro. Nothing in this agreement creates an employment relationship.
     

2. Qualification Test

  1. Purpose: The qualification (demo) test verifies that your device, microphone, and internet connection work correctly and that you can articulate thoughts clearly using the think-aloud protocol.

  2. One Attempt Only: You have one chance only to pass the qualification test. If you fail, you will not receive further paid test invitations unless policies change.

  3. Preparation: Review any training materials or videos provided before attempting the qualification test to maximize success.

  4. Ownership and Marketing Use: The qualification test content and your anonymous performance may be used by UserTest Pro for promotional or other purposes without additional compensation.
     

3. Test Assignments and Execution

  1. Notification: You agree to be notified by email and via push notification (Android app) when a test matching your demographics and screener responses is available.

  2. Acceptance: Tests are assigned on a first-come, first-serve basis; accept promptly to secure the test. Declining or missing an invitation does not penalize your rating but may reduce earning opportunities.

  3. Device Requirements: You must use the specified device(s) (desktop browser or Android app; iOS app). Ensure your environment meets any minimum OS or browser requirements indicated in the instructions.

  4. Equipment: A working microphone and stable internet connection are required. Use a quiet environment, enable Do Not Disturb mode, and close unrelated applications to prevent interruptions.

  5. Test Conduct:

    • Follow instructions exactly without deviating.

    • Use the think-aloud protocol: continuously verbalize expectations, confusion, and reactions.

    • Do not provide real sensitive information (credit cards, passwords); use dummy credentials when required.

    • Only use emulators or accessories if explicitly directed in the test instructions.

  6. Completion: Upload the complete recording (screen + audio) before the test deadline. Incomplete or corrupted uploads may result in no payment.

  7. Technical Issues: If you encounter technical problems during a test, attempt troubleshooting first (restart app/browser, check permissions). If unresolved, notify support immediately via support@usertestpro.com with your test ID. Depending on timing, the test may be reassigned; unresolved failures may affect payment and rating.
     

4. Compensation and Payment Terms

  1. Payment Method: Payments are made weekly via UPI every Friday. To be included in the Friday payout, you must submit recordings before the weekly cutoff at 5 PM IST on Friday.

  2. Payment Fees: Any transaction fees or charges associated with UPI transfers are your responsibility and deducted from the payment total.

  3. Unpaid Tests: Tests deemed incomplete, unclear, or non-compliant (e.g., missing continuous feedback, poor audio, wrong screen, interruptions) are not eligible for payment.

  4. Payment Disputes: If you believe a qualified test was unfairly rejected, you may email support@usertestpro.com with detailed reasons to dispute the decision.
     

5. Confidentiality and NDA

  1. Automatic NDA Agreement: By participating in any tests, you automatically agree to these confidentiality and NDA terms without separate signature.

  2. Scope of Confidentiality:

    • All tests, recordings, associated information, client details, and any Elements under test are strictly confidential.

    • You shall not use, disclose, or share any such information with any third party unless the information is publicly available or UserTest Pro has expressly granted written permission.

  3. Duration: This confidentiality obligation applies during your engagement and continues indefinitely after termination.

  4. Potential Penalties:

    • Any breach of confidentiality may result in immediate termination of your Tester account, forfeiture of payment for the test, and possible legal action. UserTest Pro may pursue damages for losses caused by unauthorized sharing of test materials.

    • In addition, in the event of a breach of these confidentiality obligations, you agree to pay liquidated damages of INR 100,000, which the parties agree is a genuine pre-estimate of the loss likely to be suffered. UserTest Pro may also seek actual damages if those exceed INR 100,000.

    • You agree to comply with any additional confidentiality agreements or NDAs required by UserTest Pro or its clients to safeguard sensitive information.

  5. Ownership of Test Results:

    • You assign and agree to assign all rights in and to Test Results (feedback, suggestions, improvements) to UserTest Pro for no additional consideration.

    • UserTest Pro may use anonymous statistics and aggregated non-personally identifiable information from your tests for internal analytics, service improvement, marketing, or other purposes.
       

6. Intellectual Property

  1. Test Content Ownership: All recordings, feedback, and suggestions you provide in tests are owned exclusively by UserTest Pro or the commissioning client, as directed.

  2. License to Platform: You grant UserTest Pro a non-exclusive, worldwide, royalty-free license to use your recordings and feedback solely to provide and improve Services and for marketing purposes (anonymized or with consent).

  3. No Reuse Rights: You waive any rights to reuse or distribute test recordings or feedback outside UserTest Pro.
     

7. Privacy and Data Handling

  1. Personal Data Usage: Your personal identifying information (name, email) is used solely for platform operations (matching, notifications, payments) and is never shared with clients beyond what is necessary (and only if explicitly agreed).

  2. Marketing Consent: By registering, you consent that anonymized or aggregated feedback may be used for marketing. To opt out, email support@usertestpro.com. Opting out does not affect test participation or payment.

  3. Data Retention & Deletion: UserTest Pro retains your personal data and recordings only as long as necessary to fulfill the purposes outlined or as required by law. You may request deletion of your personal data at any time; upon deletion, your data and recordings are purged, except anonymized aggregates already published.
     

8. Termination and Suspension

  1. Termination by Tester: You may delete your account at any time via the dashboard; no refunds apply for unused tests.

  2. Suspension/Termination by UserTest Pro: UserTest Pro may suspend or terminate your account for:

    • Breach of these Terms (e.g., confidentiality breach, submitting fraudulent or low-quality tests).

    • Failure to comply with platform instructions.

    • Underage participation or multiple accounts.

    • Other misconduct or legal requirements.
      In such cases, UserTest Pro may provide notice or take immediate action if necessary to protect confidentiality or security.

  3. Effect of Termination: Upon termination, you must cease using platform materials. UserTest Pro may remove your test data after a retention period as per policy. Confidentiality obligations survive indefinitely.
     

9. Representations, Warranties, and Disclaimers

  1. “AS IS” Provision: The Services and any content are provided “AS IS” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

  2. Tester Representations: You represent that you have the legal right to provide your services and feedback and that your test conduct and content do not infringe third-party rights or violate laws.

  3. Limitation of Liability: UserTest Pro shall not be liable for any damages except where directly caused by UserTest Pro's gross negligence or intentional misconduct in handling your personal data. Neither party is liable for incidental, indirect, or consequential damages arising from the Services.
     

10. Dispute Resolution and Governing Law

  1. Governing Law: These Terms are governed by the laws of India.

  2. Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, India.

  3. Amendments: UserTest Pro may revise these Terms at any time by updating this posting. Continued use of the platform constitutes acceptance of revised Terms.
     

11. Miscellaneous

  1. Independent Contractor Status: You and UserTest Pro are independent parties; nothing herein creates an employment relationship or partnership.

  2. Severability: If any provision is held invalid, the remainder shall continue in effect.

  3. Entire Agreement: These Terms, along with the Privacy Policy and other applicable policies, constitute the entire agreement between you and UserTest Pro regarding testing services.

  4. Contact Information: For support or inquiries, email support@usertestpro.com.
     

Effective Date: June 18, 2025
These Tester Terms of Use reflect UserTest Pro policies as of the date above. Please review carefully and contact support@usertestpro.com if you have any questions.

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